Refund Policy

Effective Date: 03.05.2025

At Bigmen Fans, we are committed to transparency and fairness in all transactions. This Refund Policy explains when and how refunds are issued, and your responsibilities as a user of our platform.

1. No Refunds on Digital Content

Due to the nature of digital products and services, all purchases are final and non-refundable. This includes, but is not limited to:

Subscription payments (monthly or recurring)
Pay-per-view (PPV) content
One-time purchases, tips, or donations

Once a payment is successfully processed and access to content is granted, we cannot issue a refund.

2. Exceptions

In rare cases, exceptions may be considered for the following situations:

Fraudulent or unauthorized charges
Technical issues that prevent access to purchased content

To request a refund in these cases, you must:

Contact our support team within 72 hours of the transaction
Provide your account email, the transaction ID, and a clear explanation of the issue

We review all refund requests on a case-by-case basis. Granting a refund is at the sole discretion of Bigmen Fans.

3. Refund Requests Process

To request a refund, contact us at: support@bigmen.fans

Make sure to include:

Your username and registered email address
Date and amount of the transaction
The reason for your request

We will respond within 3–5 business days.

4. Abuse of Refund Policy

Users who repeatedly request refunds or abuse the policy may face:

Account suspension or termination
Loss of access to previously purchased content
Ban from future use of the platform

We encourage you to contact us before disputing charges with your bank or card issuer. We’re here to help and resolve issues fairly.